Front Desk Receptionist

Position Overview

The Front Desk Receptionist plays a key role in front desk operations and supporting the smooth functioning of youth, families, staff and visitor building access. This position requires the ability to remain vigilant and follow building safety and security procedures effectively, while also fostering a welcoming and warm environment that aligns with King Street Center’s values. This position also requires excellent communication skills and the ability to collaborate with various staff and community members.


King Street Center, which serves predominantly BIPOC children from Burlington's immigrant communities, is a vibrant non-profit community center that empowers youth to explore their talents and find their voice through learning, play and opportunity. King Street Center strives to be one of the most racially diverse places to work in Vermont, as a community where both our youth and coworkers have shared identities or experiences. If you are passionate about making a positive impact in the Burlington community and you have life or work experience with the communities we serve, we would love to hear from you. 

Essential Duties & Responsibilities

  • Stationed at the front desk and interacts with visitors, vendors, and general public in person and by telephone; answers questions and program inquiries

  • Monitors the door to admit youth, families, and visitors in the building daily

  • Assist programs and visitors to check-in and out as they enter and exit the building

  • Identifies and escalates appropriately to other staff, situations requiring additional support

  • Manages tracking system for signing in and out for youth and volunteers

  • Maintains awareness of activities within building and situations developing with children or staff; have knowledge of whereabouts of staff and children

  • Hand out meal bags for families 2-3 times / week at the end of the day

  • Tracks usage of office and program supplies and places supply orders as needed

  • Occasional special event support, including internal events, community-based, and development-focused events

  • Provides a variety of administrative support services to agency staff, and acts as resource hub regarding the functioning of the agency and technical support

  • Manages KSC database, ensuring accurate and timely entry, updates, and maintenance of records for all kids, volunteers and staff 

  • Assist programs as needed in coordination and operations of programming

  • Supports programs in youth check-in and check out

Other Responsibilities

  • Serve as backup to meal coordinator, operations manager, facilities director if/when needed

  • Duties as otherwise assigned, may include seasonal happenings such as mailings

Required Competencies

  • Tech savvy 

  • Situational adaptability

  • Action oriented 

  • Communicates effectively

  • Organizational savvy

Knowledge, Skills, & Abilities

  • Ability to work cooperatively with others

  • Highly organized, self-motivated, and detail oriented

  • Ability to maintain confidentiality

  • Ability to communicate effectively with children, families, co-workers, and the general public

  • Ability to work with others in a team environment

  • Ability to work with diverse populations

  • Ability to access risk and respond quickly

  • Ability to multi-task and to manage interruptions

Work Requirements

  • Must be 18 years or older. 

  • Some experience working with youth or administrative support preferred, either in a personal or professional setting.

  • Must pass a criminal background check through the VT Child Care Development Division

  • Must have a valid driver's license and pass a motor vehicle report

  • Computer knowledge for use of workplace laptop to run reports

  • Must have good time management and organizational skills

  • Must be comfortable working in a youth setting, with children across various ages. 

Physical Requirements

  • Prolonged periods of standing, sitting

  • Mobility within the workplace with daily lifting or carrying of packages and other supplies

  • Must be able to lift 30 pounds

  • Will need valid driver's license

  • Some writing, typing, emailing and data entry (more than 50% of time)

  • Frequently noisy environment with children, family, staff and visitor interactions 

Relationships & Roles

  • Officially reports to Operations Manager

  • Interacts with other KSC leadership, staff, visiting educators, community service providers, transportation providers, special educators, volunteers and visitors

Employment Details

  • Compensation: $20-$22 per hour

  • Location: 100% on site (seated at front desk)

  • Hours: Monday through Friday, 40 hours a week between the hours of 8:00am - 6:00pm with a 30 minute paid lunch break, year-round. (typical shift hours will be 10am-6pm)

  • Status: Non-exempt, Hourly 

  • Benefits: 

    • Health Insurance

    • Vision Insurance

    • Dental Insurance

    • Healthy Living Allowance

    • Paid Time Off

    • Employee Assistance Program

    • Retirement Benefit

    • Parental Leave

    • Disability Insurance

    • Life Insurance

How to Apply

Candidates should send the following to hr@kingstreetcenter.org:

1. Resume or description of work experience

2. Optional cover letter that includes:

  • Description of your relevant work experience

  • Why you would like to work at King Street Center

Please be prepared to submit contact information for references at a later time.

Not ready to apply, but want to learn more? Get in touch by filling out the form below!