Senior Director of Operations

Position Summary

Reporting to the Executive Director and serving as an integral member of the senior leadership team, the Senior Director of Operations is responsible for the development of King Street Center’s financial and operational strategies and contributes to the development of the organization’s strategic goals. In addition to the strategic components, the Sr Director of Operations will be charged with developing and implementing more sophisticated policies and procedures in the finance, human resources, and general operational realms. They will ensure the internal daily planning, implementation, management and oversight of the organization is running smoothly and will supervise the human resources manager, operations manager, and facilities director. They are supervised by the Executive Director and considered to be second in command when the executive director is out or unreachable.

Essential Duties & Responsibilities:

Strategy, Vision, and Leadership

Serve as a thought partner to the Executive Director, Senior Director of Philanthropy, and Senior Director of Programs with an eye towards organizational expansion and enhancement.
Develop and implement the infrastructure needed to support the growth of the organization.
Advise the Executive Director and other key members of senior leadership on budgeting, cash flow, and policy matters.
With the Executive Director, serve as the management liaison to the board’s finance and building and safety committees; effectively communicate and present critical matters at select board of directors and committee meetings.
Contribute to the development of King Street Center’s strategic goals and objectives, as well as the overall management of the organization.
Maintain continuous lines of communication, keeping the Executive Director informed of all critical issues.
Represent the organization externally, as necessary, particularly in banking and lease negotiations.
Mentor, coach, and supervise the Human Resources Manager, Facilities Director, Operations Manager, and also oversee external contractors such as the fractional CFO and bookkeeper to ensure the day-to-day administrative operations of the organization are running smoothly.
Establish and monitor team performance and development goals setting objectives, establishing priorities, conducting annual performance appraisals, and administering salary adjustments.
Align with the strategic plan and best interests of the organization when making decisions that impact operations.
Collaborate with the Senior Director of Programs to ensure resources are utilized effectively and in alignment with the budget and strategic plan.
Lead the operationalization of the Strategic Plan, ensuring each goal has clear metrics, timelines, and accountability structures across departments.”
Oversee organizational risk management systems, including compliance, insurance, data protection, and incident reporting processes.
Emphasize equity leadership within systems.
Ensure all operational systems, policies, and vendor partnerships are aligned with KSC’s equity values and inclusive workplace practices.

Human Resources Strategy and Oversight

Oversee and direct high level human resources strategy, including compensation, talent acquisition and retention strategies, and employee development in alignment with KSC’s growth and strategic initiatives.
Promote a culture of high performance and continuous improvement that values learning and a commitment to quality and equity.
Ensure opportunities for professional development in collaboration with senior leadership team
Responsible for helping to build and maintain a strong organizational culture
Integrate trauma-informed and staff-wellbeing practices into HR policies, supervision models, and organizational culture.
Develop systems to track workforce metrics—recruitment, retention, turnover, satisfaction—and present to the SLT quarterly.
Ensure equitable hiring, pay equity audits, and inclusive professional pathways.

Operations & Administration

Develop policies, systems, and procedures, including internal communications, that will improve day-to-day operations. Collaborate with senior leadership on the implementation of those processes and systems.
Establish quantitative and qualitative metrics, guidelines, and standards by which the organization’s efficiency and effectiveness can be evaluated; identify opportunities for improvement.
Oversee and guide the Facilities Director in creating facilities processes and documentation.
Create and lead engaging staff days for all KSC staff to build organizational culture and staff competencies.
Create a dashboard for tracking agency-wide strategic plan goals in a data driven way.
In collaboration with the senior leadership team, establish and execute procedures for safety and emergency response and management.
Integrate best practices, technology, and automation tools to streamline operations and improve quality of services delivered.
Lead process improvement initiatives that enhance operational efficiency, environmental sustainability, and resource stewardship.
Oversee the organization’s technology strategy, including data management, cybersecurity, and digital tools to ensure operational efficiency and data integrity.

Finance

Under the direction of the Executive Director and in partnership with the senior leadership team, plan, direct, implement, evaluate, monitor, and forecast budgets and costs to achieve financial objectives.
Collaborate with the senior leadership team and program directors to take necessary steps to align expenses with the budget.
Review and update financial processes, programs, and protocols to ensure the agency is operating efficiently and in compliance with all laws.
Regularly review bank account activity, deposits, and financial reports.
Partner with the Senior Director of Programs and Family Support Director to ensure projected income for CCFAP is met in accordance with financial goals.
Oversee the annual audit
Partner with development, programs, and Executive Director to develop financial reports for grants and state funds
Oversee and execute strategic projects having to do with finances

Other Duties

Participate in organization events.
Represent KSC at external events at the request of the Executive Director.
Work with and support the Executive Director on special projects.
Facilitate structured cross-departmental communication and accountability systems between programs, operations, and philanthropy to ensure alignment and information flow.
Other duties as assigned.

Qualifications & Experience:

Experience:

Minimum 7–10 years of experience in operations, finance, administration, or organizational leadership, preferably in a mission-driven or nonprofit setting.
Minimum 3 years of experience supervising a team of at least three direct reports, including manager-level or departmental leaders.
Demonstrated success building and scaling organizational systems and teams, with a track record of strengthening infrastructure to support growth.
Experience managing finance, human resources, facilities, and organizational systems, including data management and compliance.
Familiarity with youth development, education, or community-based organizations preferred; passion for equity and opportunity for all children required.
Strong skills in strategic planning, execution, team leadership, and change management, with a collaborative approach to aligning departments around shared goals.

Knowledge, Skills & Abilities:

Strategic and Operational Leadership: Proven ability to set vision, build systems and programs from the ground up, manage complex projects, and oversee both strategic planning and day-to-day operations.
Business Acumen: Deep knowledge of non profit business strategy and execution, including budgeting/forecasting. Familiarity with ethical, equity-centered finance practices.
Communication: Exceptional written and verbal communication skills
Team Leadership & Development: Demonstrated success in team supervision, delegation, coaching, and building an inclusive and accountable team culture.
Interpersonal & Adaptive Skills: Strong relationship-building, emotional intelligence, collaboration, time management, flexibility, and a creative, solutions-focused mindset—especially in change-oriented environments.
Data & Decision-Making: Skilled in using data to inform strategy, improve systems, and guide decision-making at both tactical and strategic levels.
Compliance Requirements: Must have a valid driver’s license and pass both a motor vehicle report and criminal background check.

Required Competencies:

Strategic mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies

Anticipates future trends and implications accurately
Readily poses future scenarios
Articulates credible pictures and visions of possibilities that will create sustainable value

Drives results: Consistently achieving results, even under tough circumstances

Has a strong bottom-line orientation
Persists in accomplishing objectives despite obstacles and setbacks
Has a track record of exceeding goals successfully
Pushes self and helps others achieve results

Build Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

Demonstrated success leading, coaching, and managing multiple people.
Effective at building teams, communications & cross-collaboration.
Building strong-identity teams that apply their diverse skills and perspectives to achieve a common goal.

Decision Quality: Making good and timely decisions that keep the organization moving forward

Excellent analytical, decision-making, and problem-solving skills.
Makes sound decisions, even in the absence of complete information.

Manages ambiguity: Operating effectively, even when things are not certain or the way forward is not clear

Deals comfortably with the uncertainty of change
Effectively handles risk
Can decide and act without the total picture
Is calm and productive, even when things are up in the air
Deals constructively with problems that do not have clear solutions or outcomes

Situational adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations

Picks up on situational cues and adjusts in the moment
Readily adapts personal, interpersonal, and leadership behavior
Understands that different situations may call for different approaches
Can act differently depending on the circumstances

Relationships & Roles:

Reports to the Executive Director
Supervises the Human Resources Manager, Facilities Director, and Operations Manager
Serves on the senior leadership team
Works collaboratively with all staff
Serves as the operations representative to the Board
Interacts with the community at large, other agencies, vendors, and others as needed

Employment Details:

Compensation: $75,000-95,000
Location: This is a primarily on-site position with the option of remote work 1-2 days per week after initial 90 days
Hours: Monday through Friday, 40 hours a week between the hours of 8:00am - 6:00pm, year-round.
Status: Exempt, Salary
Benefits:

Health Insurance
Vision Insurance
Dental Insurance
Healthy Living Allowance
Paid Time Off
Employee Assistance Program
Retirement Benefit
Parental Leave
Disability Insurance
Life Insurance

Diversity Statement:

King Street Center, which serves predominantly BIPOC children from Burlington's immigrant and refugee communities is dedicated to equity, inclusion, and belonging and builds an equity lens across the organization in policies, procedures, and programs. As a BIPOC led organization, serving BIPOC children and families, King Street is committed to centering equity, inclusion, and belonging in all facets of our work.

Apply Now:

Candidates should send the following to hr@kingstreetcenter.org:

Resume
Cover letter that includes:
- Description of your relevant experience
- Why you would like to work at King Street Center
- What of the listed competencies you would bring to the position and team to help grow the program in a change-oriented environment
- Description of your experience in a change oriented environment
Three professional references

The above statements are intended to describe the general nature and level of work to be performed by the individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties as necessary. King Street Center is an equal opportunity employer.